![]() Constant dead spots even in wide open spaces. For anybody considering Vodafone Broadband… don’tīoth broadband and mobile phone signal poor. I hope that through reading this complaint Vodafone will offer a way for me to fast track this. I work from home and this is disrupting my work, and it ridiculous in 2023 that you need to wait that long to get a service that should already be activated put in place. On this call I am told that a new upgrade was not needed to be raised and in fact all they need to do is send an email to a team who will activate it in … you guessed it… 24-48hrs. I ask him to put me back through to previous team. I get put through to the tech support who say that a new upgrade needs to be put in place and an engineer will need to come out - so puts me through to another gentleman who has no idea what is going on and thinks that I just want a new upgrade with no context. It turns out that upgrade was put in incorrectly. I get passed around a couple of times before I get to someone who explains that there is an issue with the line and they are checking with the tech team. Couple of hours gone and I decide to call them instead. I speak to the chat service again who say we need to wait 24-48hrs (this is a common phrase that Vodafone seem to use….) but they say it should be working in a couple of hours. We log on to the chat who say that it will be activated at midnight, which is ridiculous as we were told the changeover would not cause us any disruption. The date comes around we install the router and all the lights show but the internet is not working. Can’t wait until me and my family are out of contract for mobile and broadband now then will happily move away.Ībsolutely appalling customer service from a recognised brand! We scheduled an upgrade around 4 weeks ago with the new line and broadband to go live to 10th May. This included their expert second line engineer informing me the problem was that I was using too many devices (while there was only one device connected). It was clearly an issue with the line outside of the house which was evident on the first phone call, but they have a lot of daft time-wasting processes they need to follow. As a side note, when I told them of the issue I was having, it took them 10 days to send an engineer out to fix it. When I took out the contract Vodafone didn’t tell me my street would soon be upgraded to ultrafast fibre within 6 months, otherwise I obviously would not have renewed the contract. After being a customer for 5+ years I asked to upgrade to the ultrafast fibre that has only just become available but was told that I need to wait another couple of months until I’m 6 months into my current 3rd contract renewal, despite me simply wanting to just pay them double the amount of money I am now for the increased speed (?!) with seemingly no downside or expense to Vodafone. Vodafone will not let you know if you are paying for services you don’t use.ĭaft policies, waited 10 days to send out an engineer, technical support lied to me on the phoneĪfter months of receiving only 10% of the speed I’m guaranteed (7mbps), I was told I would only get 8 days of compensation which will probably amount to be pennies. PLEASE CHECK YOUR BILL TO SEE WHAT YOU ARE BEING CHARGED FOR. In situations like mine I would have thought Vodafone could contact customers as there was no sense in my having an extra 2GB and also an extra 1GB. Not everyone is able to go on line and get a breakdown of their bills. ![]() I accept I was stupid not checking my bill but I imagine there are tens of thousands of Vodafone customers who are being charged for services they do not use. ![]() £10 for the extra 2GB and £6 for the extra 1GB. However, Vodafone have charged me each month. From that date over a year ago I have not nearly reached my monthly limit of 20GB. I did this and a few days later needed to do the same to get an extra 1GB data. On holiday a couple of years ago I ran out of data and was sent a message saying if I wanted an additional 2GB I could text yes (or something similar). General Warning - Charges for Services not Used
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